Webcast: KPMG Sourcing Advisory 4th Quarter 2011 Pulse Survey Results

Event Overview

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Presenters:
Cliff Justice, U.S. leader, Shared Services and Outsourcing Advisory
Stan Lepeak, global research director, KPMG LLP Management Consulting
Bill Thomas, partner, Shared Services and Outsourcing Advisory Europe

Description: KPMG is released the findings from its 4Q11 Sourcing Advisory Pulse survey in this webcast. The quarterly Pulse surveys -- targeting leading business and information technology service providers and KPMG’s global sourcing advisors -- query those on the "front lines" of the shared services, outsourcing, and third-party business and IT services markets.

This edition covers October through December 2011.

Findings presented included a holistic and comprehensive view of market trends, including quantitative and qualitative gauges on the current and projected state of the shared services, third-party business process and information technology services markets.

The result is real-world insights into:

• Demand and adoption trends for shared services and third-party business and IT services
• Drivers for service delivery improvement efforts
• Trends in global business services
• Top business trends and predictions for 2012
• Outsourcing deal pricing, service provider profitability and scope

What makes the KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

Click here to listen to the recording.

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